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Reliability Coordinator Performance Evaluation Process- Agent Audit

 

Over the years, the FRCC has instituted a regimen of Agent audit to ensure that the FRCC Reliability Process has been, and continues to be implemented in a fair and non-discriminatory manner. The Agent Audit process includes a task force of FRCC representatives that audit agent performance to the FRCC Reliability Process. The results of those audits along with recommendations for improving reliability are documented and presented to the FRCC at the conclusion of the Agent Audit process. The last two Agent Audit Reports are included below.

 

 

 

 

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Folder: FRCC Agent Audit
  
No presence informationMichael Harrington
Monitoring Procedures for Agents 11 03 11.pdf
  
No presence informationMichael Harrington
Monitoring Procedures for Agents 12 15 09.pdf
  
No presence informationMichael Harrington

 

 

 

 

 

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