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We have enhanced our support portal for members to request assistance from FRCC Staff or FRCC IT.  There are now two methods for requesting support either by secure portal access or by email (URL and email address listed below). You must be a registered member to gain access to the portal or send a support request via email.

 

Member Request Portal Access:

Please use your current FRCC.COM user name and current password to access the portal.

https://memberrequests.frcc.com (Live Monday the 4th of March, 2019)

Email your requests to:

memberrequests@frcc.com

 

When you send a request to this address it is entered into a ticketing system where it is logged, assigned and completed. You will receive an e-mail receipt for each of these steps letting you know the disposition of your request.

This system is NOT to be used for compliance related requests!

All compliance related requests will be deleted from the system along with any information submitted. FRCC Compliance will not be informed of the request.

Example request types:

  • FRCC.COM password resets, new user requests, access requests
  • FTMS password resets, new user requests
  • Roster changes
  • Requests for specific information
  • E-mail distribution list updates
  • Personnel changes

 

This system will allow us to provide better service to our members, in a timelier manner, while making the best use of the resources we have. We appreciate your support of the new system and look forward to receiving your requests.